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Trouble Ticketing System

ManageEngine SupportCenter Plus 6.5

ManageEngine SupportCenter Plus 6.5: Web-based Customer Service & Support Software with Account & Contact Management Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime






Request Commander 1.2: Request Commander - trouble ticketing system for tracking user requests.
Request Commander 1.2

Request Commander - trouble ticketing system for tracking user requests. Allows you to process user requests on-the-fly and store their conveniently. Request Commander offers pictorial information presentation: you see request category list, request list and answer list at once. Smart presentation, search and filters enable to find any information easy. Request Commander offers quick information adding that received by phone or email.

tracks, requests, user





Request Commander 1.0: Request Commander - trouble ticketing system for tracking user requests.
Request Commander 1.0

Request Commander - trouble ticketing system for tracking user requests. Allows you to process user requests on-the-fly and store their conveniently. Request Commander offers pictorial information presentation: you see request category list, request list and answer list at once. Smart presentation, search and filters enable to find any information easy. Request Commander offers quick information adding that received by phone or email.

tracks, requests, user



Razordesk Personal Edition 3.2.00: Fully-featured web-based trouble ticketing system with built-in database
Razordesk Personal Edition 3.2.00

system using your own Windows web server we offer a range of packages, from the Razordesk Personal Edition to the Enterprise Edition Licensing is based on the number of seats or `concurrent logins`. Simply buy extra licenses as and when you need. Installation takes just minutes, all you need is a Windows IIS web server. Razordesk comes with its own embedded database system. All self-installed packages include free 30 days support to cover installation

technical support, support, ticketing system, trouble ticket, razordesk, customer support, helpdesk



Razor helpdesk 10U 3.1.10-10U: Razordesk 10U Fully-featured Web Helpdesk Starter Edition
Razor helpdesk 10U 3.1.10-10U

Razordesk is the tool you need to manage your business IT support requirement. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. 10U Starter Edition is ideal for Small Business/SOHO. Easy to install and includes free 14 day installation support.

technical support, support, ticketing system, trouble ticket, razordesk, customer support, helpdesk



Razor helpdesk 3U 3.1.11-3U: Razordesk 3U Fully-featured Web Helpdesk Free Edition
Razor helpdesk 3U 3.1.11-3U

system using your own Windows web server and database we offer a range of packages, from the Razordesk 3U Free Edition to the Enterprise Edition Razordesk 999U to suite larger companies and IT departments. Installation takes just minutes, all you need is a Windows web server and Microsoft SQL2000/2005 database or higher. All self-installed packages include free 14 days of support to cover installation issues. Optionally purchase Extended on-line

technical support, support, ticketing system, trouble ticket, razordesk, customer support, helpdesk



Adventnet ManageEngine ServiceDesk Plus 7.0: Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL ready
Adventnet ManageEngine ServiceDesk Plus 7.0

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

purchase order management, sla management, itil, knowledge base, contract management, help desk, service desk, trouble ticketing, helpdesk software, inventory management, asset management, itil help desk


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World IT News

  • Bridge Bank to Participate in 4th Annual AlwaysOn/STVP Stanford Summit Conference at Stanford UniversitySAN JOSE, CA--(Marketwire - July 16, 2008) - Bridge Capital Holdings ( NASDAQ : BBNK ), whosesubsidiary is Bridge Bank, National Association announced today itsTechnology Division's ongoing sponsorship and participation in theAlwaysOn/STVP Stanford Summit Conference. This event is being held July 22- 24, 2008, at the Arrillaga Center at Stanford University. The Summit is a two-and-a-half-day executive gathering that highlights thesignificant economic, political and commercial trends disrupting the globaltechnology industries. The Summit features the most innovative companies,eminent technologists, influential investors and journalists in keynotepresentations, panel debates and private company CEO showcases. Theevent's goal is to identify the most promising entrepreneurialopportunities and investments in the global tech industry.
  • SteelEye Joins Citrix Ready ProgramDeepened Strategic Alliance Provides Customers With Foolproof Business Continuity Solutions, Easy Implementation and Technical Support
  • Fidelity Access Networks Selects XO(R) for 10Gbps High-Speed IP Transit ServiceHigh Capacity Solution Will Deliver 24x7 Internet Broadband
  • Red Bend Software Surpasses Forecast and Reaches New Milestone With 365 Million Mobile Devices WorldwideWALTHAM, MA--(Marketwire - July 21, 2008) - Red Bend Software, the market leader in MobileSoftware Management (MSM), today announced that its market-leadingvCurrent® Mobile software has shipped in more than 365 million mobiledevices worldwide, surpassing its original forecast of 360 million. Thisnew milestone represents a 140% year-over-year growth rate since secondquarter 2007, when the company's firmware over-the-air (FOTA) softwareshipped in 150 million devices. Red Bend also expanded its number oflicensees by three, for a total of 32 customers of its MSM solutions. Thenew licensees are based in China, signaling Red Bend's rapid growth in thatmarket. Red Bend forecasts that in the third quarter its software willreach 430 million mobile devices, including mobile phones, mobile broadbandPC cards, USB modems and machine-to-machine (M2M) wireless modules.
  • Omniture SiteCatalyst Implemented at Yahoo! JapanSiteCatalyst to Support Yahoo! Japan Shopping, One of the Largest Japanese Ecommerce Destinations